NO SUCH THING AS A VISIONARY PRODUCT?
Successful Habits of Visionary Companies
The proper response
to change, say the authors, is not 'how should we change' but rather 'what do we stand for
and why do we exist'. This book, studying the enduring companies, looks at the timeless
core values that have taken them through turbulent times. This is a look at 18 companies
through the perspective of 700 CEO's. They were paired with their competitors. Boeing with
McDonnell Douglas, Ford with GM, Motorola with Zenith, Philip Morris with RJR Nabisco,
Walt Disney with Columbia Pictures, Sony with Kenwood etc. It's not that the comparison
companies were bad ones. They just were no match for the visionary ones.
The whole premise
of the study is that charismatic leaders, founders, and great CEO's pass on or die;
visionary products and services, too get eclipsed, or become obsolete. Yet, companies
endure. The visionary ones have something extraordinary about them and the book sets out
to tap into that hidden strength.
Interestingly it is
easy to be sidetracked by the philosophies of Thomas J. Watson (IBM), Sam Walton
(Wal-mart) and the Robert G. Galvin (Motorola). IBM's three basic beliefs were to give
full consideration to the individual employee, spend a lot of time cultivating happy
customers, and to go that extra mile to get it right. These were not shaken when the
company lost out to the PC upstarts. It 'stuck to its knitting' --a phrase used in
Peters and Waterman's 1982 book, "In Search of Excellence". There is a
difference between having goals, say the authors, and having 'Big Hairy Audacious Goals'
(BHAG's). Their example: In the 60's, President Kennedy could have had a goal (in the face
of Soviet expansionism) to 'beef up the space program'. Instead, Kennedy stated that 'this
Nation should commit itself to achieving the goal, before this decade is out', of landing
a man on the moon and returning him safely to earth."
Visionary companies, operate with similar, big, yet
specific goals that are enshrined in their core values. Not an easy read, but Built
To Last is one of those books you will want to dip into ever so often. When
there's a new blip on the radar or a new product or idea generating buzz, it's good to see
how similar companies stood their ground. |
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